Refund policy

For the Open Marketplace We have a 24 hour refund policy, which means you have 24 hours after receiving your item to request a refund /credit. 

To request a refund, you can contact us at ron@boneinfood.com. We request a reason and photo of the food that you wish to receive credit for. If your refund is accepted, it will be processed immediately and then may take 3-5 days to enter back into your account. 

Cancellations

For all orders placed online, we (Bone-In) are charged an initial 3.5% service fee. In the case you need to CANCEL your order for any reason, this 3.5% fee will be deducted from the refunded amount. It is suggested that you simply move your order to our next available delivery day to avoid these charges. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Since we handle perishables, we do not accept returns. Unfortunately, we cannot accept returns on gift cards.

Exchanges
Exchanges can be made if the wrong item was sent. We will only accept the item in its original form with an un-opened seal.  This exchange can be made on the next delivery day. Reach out to us to initiate this process. 

Refund for goods
You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Usually 3-5 business days. 

Refunds for Membership / Subscription Packages

Request for refunds must be made within 24 hours of your transaction process. A 3.5% transaction fee will be withheld and since our membership/subscription bundles are explained prior to purchase, notifications sent before scheduled renewals, a additional 5% inconvenience fee will also be withheld.