FAQ's


1. How does Delivery work? 

It is a weekly service, and not subscription based. Order online during our store hours, submit your order, and we will bring to you the following Sunday / Monday during the window of delivery time you choose at checkout. Please see the How It Works page for more details.

2. Delivery Rates?

For Jersey City and Hoboken residents we charge a $4.99 fee for delivery to your home on any orders under $100. It is free delivery for any orders over $100 or for any size order at one of our selected drop off locations. 

3. What is your delivery radius? (New Jersey Only)

Since we work with small family farms we currently limit marketing our services to Jersey City & Hoboken residents. We DO offer deliveries to other outside areas in close proximity to these cities with different delivery rates dependent on the distance from the city area. Feel free to email us for more details regarding your area of delivery at team@boneinfood.com. 

4. Do we have to wait for delivery?

If paid in full, then no. You can either leave a cooler in a safe place, or coordinate with your concierge or neighbor. Just leave us a note when placing your order. 

5. Do you have pick up locations?

We do work with fellow customers, friends, & business owners in the area to act as pickup locations for your orders. 

6. What are our Pick Up locations? (free delivery)

Jersey City

Kanibal Home - 197 Montgomery St, Jersey City, NJ 07302 (Open till 8pm)

Crossfit JC - 109 Christopher Columbus Dr, Jersey City, NJ 07302 (Open till 9pm)

Hoboken

Crossfit Hoboken - 38 Jackson St. (2nd floor) Hoboken, NJ 07030 (Open till 9pm)

Garden Street Hub - 1011 Garden St. Hoboken, NJ 07030

7. Are your meats fresh?
All of our meats come directly from the farms whom harvest their animals 1 time each month. The meats are vacuum sealed & frozen immediately after butcher. To freeze meat at its freshest point helps to maintain all of its nutritional integrity. USDA standards allow meat to be called fresh if only frozen one time. So yes, our meats are fresh. 
8. Can we return jars / cartons / bags to you?
For sustainability purposes, we happily accept any and all returns. Depending on the jar(s) returned we can actually issue you a credit to any future order placed.
9. What is the difference between each Farmers Selection?
We work with only sustainable farmers. This means that they use the best & most natural practices to raise their animals and produce. Sometimes a particular item may not be available from one farmers but we can get the same item from another.  Since we trust and know all their practices, we are comfortable knowing you are getting the best your farmers can offer. You can also ask questions at will... we have all the answers you need to make you comfortable with your food.
10. Weights / Credit / Refunds?
Obviously butchering meats has its difficulties and each butcher has their own way of doing so. If a weight is selected fro a particular cut and the butcher can match that cut exactly, we will either issue you a credit/ refund for the difference in weight or give you a larger weight portion on another cut in your order to make up for the difference. Either way... you will always end up with what you paid for GUARANTEED!!!