Bone -In FAQ's


1. How does Delivery work? 

It is a weekly service, and not subscription based. Order online freely and choose the day and time that works best for you. Please see the How It Works page for more details.

2. Delivery Rates?

We charge a $5.99 fee for delivery to your home if order minimums are not met for your specific county. It is free delivery for any orders above that minimum. Minimums range from $100- $150 depending on delivery location. We also have free delivery locations for you to pickup as well. 

3. What is your delivery radius? (New Jersey Only)

Since we work with small family farms we currently limit marketing our services to the following Counties: Hudson, Morris, Hunterdon, Somerset, Union, Essex, Mercer, Middlesex, & Monmouth.

4. Do we have to be there for delivery?

If paid in full, then no. You can either leave a cooler in a safe place, or coordinate with your concierge or neighbor. Just leave us a note when placing your order.

5. Do you have pick up locations?

We do work with fellow customers, friends, & business owners in the area to act as pickup in some locations.

6. What are your Pick Up locations? (free delivery)

 

Jersey City
Kanibal Home - 197 Montgomery St, Jersey City, NJ 07302 (Open till 8pm)
Crossfit JC - 109 Christopher Columbus Dr, Jersey City, NJ 07302 (Open till 9pm)
Hoboken
Crossfit Hoboken - 38 Jackson St. (2nd floor) Hoboken, NJ 07030 (Open till 9pm)
Garden Street Hub - 1011 Garden St. Hoboken, NJ 07030

7. Are your meats fresh?

Yes, some butchers can get fresh cuts and others are frozen fresh immediately upon butcher to maintain all of its nutritional integrity. We currently have a selection in our Market Place for Fresh Cuts upon delivery. USDA standards allow meat to be called fresh if only frozen one time. So yes, our meats are fresh. 

8. Can we return jars / cartons / bags to you?

For sustainability purposes, we happily accept any and all returns. We also offer a sustainable tote bag exchange option where for each delivery we bring all your food in an insulated tote bag and take the one from the previous order back. A $1 credit is then issued to you. 

9. What is the difference between each Farmers Selection?

We work with only sustainable farmers. This means that they use the best & most natural practices to raise their animals and produce. Sometimes a particular item may not be available from one farmers but we can get the same item from another.  Since we trust and know all their practices, we are comfortable knowing you are getting the best your farmers can offer. You can also ask questions at will... we have all the answers you need to make you comfortable with your food.

10. Weights / Credit / Refunds?

Obviously butchering meats has its difficulties and each butcher has their own way of doing so. If a weight is selected for a particular cut and the butcher can not match that cut exactly, we will either issue you a credit/ refund for the difference in weight or give you a larger weight portion of another cut in your order to make up for the difference. Either way... you will always end up with what you paid for GUARANTEED!!!

11. How are our items delivered?

We deliver in brown compostable paper bags or insulated tote bags depending on the size of order or if you become part of our sustainable tote bag exchange. The brown paper bags will be inside larger insulated tote bags with ice while on the road. 

12. Can we visit the farms?

Of course, any time! None require notification and you can roam freely. If someone is there and has the time, they will happily give you a tour.