FAQ's


1. How does Delivery work? 

It is a weekly service, and not subscription based. Order online during our store hours, submit your order, and we will bring to you the following Sunday / Monday during the window of delivery time you choose at checkout. Please see the How It Works page for more details.

2. Delivery Rates?

For Jersey City and Hoboken residents we charge a $4.99 fee for delivery to your home on any orders under $100. It is free delivery for any orders over $100 or for any size order at one of our selected pickup location. 

3. What is your delivery radius? 

Since we work with small family farms and are grounded in Jersey City ourselves, we currently limit our services to Jersey City and Hoboken residents. For any deliveries outside of these city areas, we do require minimums which are dependent on the distance(s) traveled. Feel free to email us for more details regarding this at team@boneinfood.com. 

4. Do we have to wait for delivery?

If paid in full, then no. You can either leave a cooler in a safe place, or coordinate with your concierge or neighbor. Just leave us a note when placing your order. 

5. Do you have pickup locations?

We do work with fellow customers & business owners in the area to act as pickup locations while offering them food incentives for working with us to support your local farms. 

6. What are your pickup locations? 

Kanibal Home - 197 Montgomery St, Jersey City, NJ 07302 (Open till 8pm)

Crossfit JC - 109 Christopher Columbus Dr, Jersey City, NJ 07302 (Open till 9pm)

7. Why is there no pickup option at your Farmers Market locations?
Because we work with several farmers and limit our storage to minimize overhead and waste, it is difficult to guarantee all the products we offer or guarantee freshness of products on the day of our markets. This is also why we only sell a limited selection of items at our farmer markets. 
8. Are your meats fresh?
All of our meats come directly from the farms whom harvest their animals 1 time each month. The meats are frozen and vacuum sealed immediately after butcher. To freeze meat at its freshest point helps to maintain all of its nutritional integrity. USDA standards allow meat to be called fresh if only frozen one time. So yes, our meats are fresh. 
9. Can we return jars to you?
For sustainability purposes, we happily accept jar returns. Depending on the jar returned we can actually issue you a credit to any order placed. $1.00 is credited per jar if you come and visit us at the farmers market, and $0.50 is credited if jars are returned upon our weeks delivery to you. Our jars are then washed and sanitized.